Telavi Taxi — Passenger App Privacy Policy

1. Introduction

This Privacy Policy describes how Telavi Taxi ("we", "us", or "our") collects, uses, stores, and protects your personal information when you use the Telavi Taxi passenger mobile application (the "App"). The App allows you to request and book taxi rides in Telavi, Georgia, and the surrounding area.

By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with this policy, please do not use the App.

2. Information We Collect

2.1 Information you provide to us

• Account information: your name and phone number, which you provide when registering an account.
• Ride details: your pickup address, destination address, and any comments or instructions you add to a ride request.
• Communications: messages, feedback, or complaints you send to us or to our dispatchers.

2.2 Information collected automatically

• Location data: with your permission, we collect your device's precise GPS location while you are using the App in order to determine your pickup point, show nearby drivers, and track the progress of your ride. We do not collect your location when the App is closed or not in use.
• Ride history: records of the rides you request, including date, time, pickup and drop-off locations, ride status, and fare.
• Device and technical data: device model, operating system version, app version, language settings, unique device identifiers, and IP address.
• Push notification token: so we can send you updates about the status of your ride.

3. How We Use Your Information

We use the information we collect to:

• Create and manage your account;
• Process your ride requests and connect you with an available driver;
• Share your pickup location and route with the assigned driver and our dispatch service so your ride can be completed;
• Send you service notifications, such as driver assignment, driver arrival, and ride completion;
• Calculate fares and maintain your ride history;
• Respond to your questions, feedback, and complaints;
• Ensure the safety and security of passengers and drivers, and prevent fraud or misuse of the service;
• Comply with applicable laws and legal obligations;
• Analyze and improve the quality of our service.

We do not sell your personal information to third parties, and we do not use your personal information for third-party advertising.

4. How We Share Your Information

We share your information only in the following cases:

• With drivers: when a driver is assigned to your ride, they receive your name, phone number, pickup location, and destination so they can complete the ride.
• With our dispatch operators: our dispatchers see your ride request details in order to assign a driver and monitor the ride.
• With service providers: we use trusted third-party services for hosting, push notifications, and map services. These providers process data only on our behalf and under our instructions.
• For legal reasons: if required by law, court order, or a lawful request from a government authority, or where necessary to protect the rights, property, or safety of our users or the public.

5. Data Retention

We keep your account information for as long as your account is active. Ride history is retained for accounting, dispute resolution, and legal compliance purposes. When data is no longer needed for these purposes, it is deleted or anonymized.

6. Account and Data Deletion

You may request deletion of your account and associated personal data at any time by contacting us at odikadzegiorgi4@gmail.com. We will delete your data within 30 days of your request, except for information we are legally required to retain.

7. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Data is transmitted over encrypted connections (HTTPS), and access to personal data is limited to authorized personnel who need it to operate the service.

8. Your Rights

In accordance with the Law of Georgia on Personal Data Protection and other applicable laws, you have the right to:

• Request access to the personal data we hold about you;
• Request correction of inaccurate or incomplete data;
• Request deletion of your data;
• Withdraw consent to data processing at any time;
• Object to processing or request restriction of processing where applicable.

To exercise any of these rights, contact us at odikadzegiorgi4@gmail.com.

9. Location Permissions

The App requests permission to access your device's location. You can decline or revoke this permission at any time in your device settings; in that case you can still request rides by entering your pickup address manually, but some features (such as automatic pickup detection) will not work.

10. Children's Privacy

The App is not directed at children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page and update the "Last updated" date above. Continued use of the App after changes take effect constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

• Email: odikadzegiorgi4@gmail.com
• Service area: Telavi, Georgia